Warranty

Our commitment is simple-to provide customers with 100% satisfaction products and services. If you are not happy with our products and services or need help, drop us an email at [email protected].

Note: The warranty policies apply only to the products purchased from Elecwish website. We do not provide warranty for orders placed with other platforms or websites. The warranty also does not extend to customers who use these products for commercial use(for example, in a hotel or store)

Elecwish has built its reputation by enabling comfortable and pleasant lifestyle without compromising on aesthetics. Each of our products uses innovative forms of design to fulfill the mission of Elecwish. If you receive any item that falls short of your expectation within 30 days from the date of purchase, please contact our support team. Please refer to our Return Policy for more details. We promise to do our best to resolve your issue as quickly and thoroughly as possible because we want to retain you as a lifelong customer.

Product Warranty: Specific warranty time is included in the description section of the product details page. If there is no special mention, the default warranty time is 3 years.

All Elecwish warranties are valid only for the period of time the products are owned by the original purchaser of the products. The “original purchaser” is the first purchaser of the products from Elecwish. Please retain a copy of your receipt as proof of purchase. All Elecwish warranties are not transferable.

What Elecwish Warranty Covers:

This warranty applies to defects due to faulty workmanship or materials, subject to the limitations described in this warranty.

This limited warranty does not cover the following:

Normal wear and tear as a result of washing and intended use.

Physical abuse or damage to the products, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.

In the event of a defect, Elecwish’s sole and exclusive liability and your sole remedy under this warranty will be to provide a replacement product

Product Warranty: 1-3 years warranty for normal ELECWISH products, the actual warranty time is subject to the description on the product details page, if there is no special instructions, the default warranty is 3 years.

Our support team at [email protected] pledges that we will answer your inquiry within 24 hours on weekdays (48 hours over weekend) and will stay active for many years to come.

We will not distribute your email address, receipt information or any other personal information to others. Furthermore, we will never discuss your personal situation with anyone else. Not only that, but we want to earn your trust. We will always treat you with respect, and we value your privacy. If you want to know more about how we use your information, please refer to our Privacy Policy.